FAQ

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What exactly is your service?

Our service includes:
- Boosting advertising on rental platforms
- Synchronization of reservation schedules
- Optimizing the price of overnight stays
- The autonomous arrival of the traveller: digital check-in/check-out and guidance to the rental property
- Customer service for travelers 7/7
- Cleaning and laundry management

Who is in charge of the management and maintenance of the home (cleaning, restocking...)?

Our service providers take care of housing management.
But they are not simple providers, they are cleaning men or women who are trained beforehand by the OIQIA team and who follow a rigorous process in order to provide quality services.
They take care of restocking, minor maintenance, laundry and cleaning.

How do your fees work?

20% of the amount of bookings paid to the platform

How does the billing work?

Nous collectons directement le revenu qui découle des réservations passées sur les plateformes de réservation (Airbnb et Booking). Nous répartissons ensuite l'ensemble des frais (frais de services, frais de préparation de l'hébergement, achats de consommables, interventions pour incident le cas échéant). Le revenu  est ensuite versé au propriétaire (vous). 
Vous recevez ensuite une facture avec le détail de chaque réservation.

Are you present throughout France?

Yes we are present throughout France. If the city where you are is not yet managed by OIQIA, all you have to do is make an appointment with us so that we can manage your property in this city.
We are also present in Spain and very soon in the DOM-TOM.

Is it possible to entrust my apartment to you for only a few days or a few weeks in the year?

Unfortunately no.
OIQIA is only available for those who want to rent almost all year round.

How does the travel experience work?

After booking on Airbnb, the traveller receives a confirmation from the OIQIA customer service as well as a link to download the OIQIA mobile application on which he will find all the information necessary for his stay: address of the property, connected lock code, connected lock code, connected lock code, photo of the entrance, wifi code...

Arrival is autonomous, a connected lock is installed and the traveller has the code on the application. The code changes with each reservation.

The incoming and outgoing inventory is done on the application by the traveller and by the cleaning service provider
If the traveller has a problem, they can contact customer service via the OIQIA application 7 days a week.

How do you deal with abuse and degradation?

In the event of damage, our cleaning service providers take photos (they always do it after each reservation).
They send us the photos and we then report an incident to Airbnb or Booking who reimburse the damage.
In the event of a dispute, we have, in addition to photos, proof of entry and exit thanks to the connected locks.

Can you help me furnish my apartment?

Recently, we have a person who is in charge of the home staging of the apartments we manage. However, this service is offered to our customers or subject to a commitment to OIQIA.