By clicking “I accept,” or any acceptance button related to the General Terms and Conditions of Sale, by booking a stay, downloading or installing the app, using the Services or Properties or accessing them in any way, or booking through any channel, you acknowledge having read, understood, and accepted these General Terms and Conditions of Sale.
You agree to be bound by the applicable rates and fees, cancellation policies, and all other terms related to age, security deposits, additional services, and in general, all conditions tied to this Agreement and to comply with them when using the Accommodations and their amenities.
For any booking made through another rental site/agency or booking channel, you agree to be bound by and comply with this Agreement.
If you are not eligible or do not agree to be bound by this Agreement, you have no right nor ANY AUTHORIZATION to use OIQIA's Services and Properties.
In case of discrepancies between these General Terms and Conditions of Sale and the applicable terms of any third-party site/agency or distribution channel, the most favorable terms for the Client shall prevail under this Agreement.
If any provision of these Terms is deemed unenforceable or invalid, that provision will be modified and interpreted to best achieve its intent under applicable law, and the remaining provisions shall remain in full force and effect. This ensures that the Terms remain valid and enforceable even if a part is deemed invalid.
No waiver under these Terms will be deemed a continuing or further waiver of such provision or any other provision, and OIQIA's failure to assert any right or provision under these Terms does not constitute a waiver of such right or provision.
We strive to provide you with the best possible experience by offering a set of high-quality, functional Services for optimal comfort. Should one of our services be temporarily defective, we recommend that you notify us immediately via the instant messaging feature in the OIQIA TRAVELER APP. Our teams will do their best to provide the most appropriate response.
⚠️ For your safety and that of all our travelers, we perform identity checks as part of section 4. BACKGROUND VERIFICATION before granting access to the Accommodation. By accepting our General Terms, you agree to comply with this process.
The purpose of this terminology is to define the terms applicable to these General Terms and Conditions of Sale:
Agreement: Acceptance of the General Terms and Conditions of Sale by the Client;
Check-In: Initial inspection, including assessment of the Accommodation condition;
Check-Out: Final inspection of the Accommodation at the end of the stay;
General Terms and Conditions of Sale (GTCS): Set of terms applicable to all Accommodations;
Special Conditions: Specific terms applicable to a particular Accommodation;
Contract: Contractual document signed between the Host and the Client;
Short Stay: Stay of less than 7 nights;
Security Deposit: Bank authorization taken on a payment card;
Effective Security Deposit: Payment collected by the Host as a guarantee;
Damage: Any degradation, breakage, dirt, or theft;
Accommodation: Temporary lodging for transient guests not establishing permanent residence;
Host: Operator of an Accommodation, such as a landlord or hotelier;
Incident: Includes any damage, breakage, breakdown, theft, degradation, odor, or cleanliness issue;
Dispute: Disagreement between the Host and the Client;
Long Stay: Stay of 7 nights or more and less than 90 nights;
OIQIA: Professional Host managing Accommodations;
Platform: Website or app used to make Reservations;
Reservation: Action of booking an Accommodation for a set number of nights;
Service(s): Offerings including website, mobile apps, Reservation, payment, traveler assistance, bed and bath linen supply, and consumables;
Taxes: Includes Value-Added Tax (VAT) and Tourist Tax;
Traveler / Client: Individual using the Accommodation.
To use our Services and access the Properties, you must be at least 18 years old. By accepting this Agreement, you represent and warrant that:
You are at least 18 years of age and considered an adult under French law;
You are fully authorized and capable of entering into this Agreement;
You have never been suspended or banned from our Services or any of our Properties;
Your use of the Services and Properties complies with all applicable laws, rules, and regulations.
If you represent an organization (such as a company or a school), the person accepting this Agreement on behalf of the organization represents and warrants that they are authorized to bind the organization, which then agrees to be bound by this Agreement. This person also guarantees that the recipient of the Services is eligible.
If you are mandated by one or more third-party entities to accept this Agreement on their behalf, you certify that you hold all necessary rights and authority to do so. In any case, you agree to act as a guarantor, under surety, that these entities will fully comply with their obligations under this Agreement.
Finally, in your capacity as the holder of the Services or duly authorized agent, you mandate OIQIA to take all necessary steps for the provision of the rented Properties, in accordance with the contractual terms you have accepted.
To access certain features of our Services, you may be required to create an account, referred to as “Sign Up,” “Registration,” or similar expressions. During registration, you will be asked to provide personal information such as your full name, date of birth, email address, phone number, home address, as well as similar information for those accompanying you or for whom you are making the Reservation. You agree to provide accurate, complete, and up-to-date information, and to update it in case of any changes.
During your registration, you will be asked to provide information about yourself, the people accompanying you, or the person for whom you made the Reservation. This may include your name, date of birth, phone number, email address, and other stay-related details. You agree to keep all such information accurate, complete, and up-to-date at all times.
You will also be required to create a password. You are solely responsible for maintaining the confidentiality of your account and password and agree to accept full responsibility for all activities that occur under your account. If your account security is compromised, you agree to immediately contact our customer service at serviceclient@oiqia.com.
After completing your Reservation, downloading the OIQIA TRAVELER mobile app will be required to access your Accommodation. As a Client, you agree to download, use, and communicate via the OIQIA TRAVELER APP for the entire duration of your stay. If you are unable to do so, you acknowledge that this may limit access to Services offered by OIQIA and agree to contact customer service at serviceclient@oiqia.com so that essential stay-related information may be provided to you.
During your Reservation, you will be required to provide personal information about yourself and anyone accompanying you or for whom the Reservation is made. This may include your name, date of birth, phone number, email address, or any other necessary details for the organization of your stay. You agree that this information is accurate, complete, and up to date at the time of booking.
In the interest of transparency, safety, and compliance with laws regarding the prevention of money laundering or any other illegal activity that may involve the responsibility of the Host, and within the limits authorized by applicable law, we reserve the right to request, before or during your stay, or before any renewal or extension:
A copy or photo of an official government-issued ID from your country of residence;
Your consent to verify your personal information (name, relevant data, etc.) in databases or with third-party service providers to conduct identity or credit checks, if necessary.
If the information you provide differs from what was given during the Reservation, access to the Accommodation may be denied. In such a case, you must immediately contact OIQIA customer service at the provided number or via serviceclient@oiqia.com to resolve the situation.
We freely determine the pricing of the Services and products we offer, including the rental rates of the Properties available for Reservation, as well as any on-site products and Services. We encourage you to regularly check our website to stay informed about current prices.
We also reserve the right to offer promotional deals, the specific conditions of which will be defined separately for each offer.
If a Reservation has been confirmed at the standard rate indicated in the listing, and a promotional offer applies to the same stay, you may request to benefit from the promotional rate. This request must be sent to the Host no later than 24 hours before Check-In. Applying this promotional rate is at the discretion of the Host, who may accept or reject it.
A Reservation is only considered confirmed after full payment. Once payment has been made, access codes and essential information for your stay will be provided to the Client. However, an exception to this rule may be granted with the approval of the Host and/or customer service.
A Reservation is guaranteed for 24 hours but may be canceled by the Host if payment is not completed, for any legitimate reason, or in the event of force majeure.
The cancellation and modification policy varies based on the Reservation terms, stay duration, time before arrival, and specific conditions of the Accommodation. These details are clearly stated in the listing on the OIQIA site or on the booking channel used. The Reservation may be canceled or modified by the Client or Host according to these terms. Please refer to the listing for the applicable cancellation policy.
You will receive a full refund if you cancel a Short Stay Reservation up to 24 hours before your arrival.
You will receive a full refund if you cancel a Long Stay Reservation within 48 hours of booking, provided the number of days before arrival is equal to or greater than the number of nights reserved. After this period, the first 30 nights are non-refundable.
No refund will be issued for Reservations with a non-refundable rate.
Cancellation after arrival You will receive a full refund if you cancel your Reservation for a serious and justified reason, such as non-compliant hygiene or cleanliness conditions identified at Check-In, and if OIQIA customer service fails to resolve the issue within 3 hours during OIQIA business hours.
Force Majeure Cancellation before Check-In Time You will also receive a full refund in cases of force majeure, for unused nights, excluding cleaning fees and tourist Taxes.
Cancellation by the Client:
You may cancel without penalty and receive a full refund if travel becomes impossible and you can justify one of the following:
Illness or accident involving the Client, their spouse, or children requiring care preventing travel;
Strikes, bad weather, natural disasters, health crises, armed conflict, or administrative injunction.
Cancellation by the Host:
The Host may cancel the Reservation in case of:
Illness or accident of the concierge making the OIQIA Service inoperable;
Malfunction of the Accommodation rendering it unusable;
Listing removed after Reservation;
Strikes, bad weather, natural disasters, health crises, armed conflict, or administrative injunction.
Force majeure is defined as “an event that the party invoking it could not foresee, is beyond their control, and which they are unable to overcome despite reasonable efforts.”
If you repeatedly cancel Reservations to exploit OIQIA's cancellation/modification policy in order to obtain the most favorable rate without a valid reason, we reserve the right, at our sole discretion, to suspend or terminate your access to our Services, products, and Properties. Any extension or modification of a Reservation will be subject to the same rules as the original Reservation, including rate policies.
Any extension or modification of a Reservation is subject to the same rules as the initial booking.
All Reservations can be modified free of charge. The rate for the new stay will be adjusted based on the applicable prices for the selected dates.
If the Accommodation is not available for the desired dates, you may transfer your Reservation to another available Accommodation or allow another Traveler to use your Reservation.
If you transfer the booking, the beneficiary Traveler must complete the modification process.
If none of the modification options suit you, no refund will be issued beyond the conditions outlined in the cancellation policy.
Refunds are processed within 7 days by crediting the payment method used at the time of your Reservation. For refunds of the Security Deposit, please refer to section 9. SECURITY DEPOSIT – COLLECTION.
Service sales taxes, VAT, Tourist Tax, or any other applicable local or indirect tax may be added to the amounts invoiced for our Services, products, or Properties. You must ensure, at the time of Reservation, that all applicable Taxes are included in the total amount payable.
No Reservation will be confirmed without full payment of the stay. If you book a Long Stay, you will have 24 hours to make the payment.
Payments are processed through secure payment systems, either directly on the OIQIA payment platform or via the payment portal of the booking site or agency.
When making a Reservation, you agree to the requirement of a Security Deposit in the form of a bank authorization, with the amount varying based on the Accommodations and/or Platforms used for booking. For certain Accommodations, an Effective Security Deposit, in the form of a collected payment, may also be required.
The Security Deposit and Effective Security Deposit cover consequences arising from non-compliance with the Conditions of Use, as well as any Damage caused to the Accommodation during your stay, as determined during the Check-Out process by our teams.
We strongly advise you to inspect the Accommodation upon arrival during Check-In and report any Incident immediately. Likewise, we recommend performing a full Check-Out and reporting any Incident or noted issue.
If the Accommodation is returned in the same condition as at arrival, the Security Deposit and Effective Security Deposit will be automatically refunded on the 15th day following the end of your stay.
If we find that you failed to comply with our Conditions of Use or caused Damage to the Accommodation, we will immediately contact you via the communication channel used during your Reservation to inform you of our findings, the cost of the Damage, and to attempt an amicable resolution.
If no agreement is reached, the amount of the Security Deposit or Effective Security Deposit will be withheld until the Dispute is resolved. If the Dispute remains unresolved within 8 days of notice of non-compliance, you agree that we may debit the withheld amount.
By providing a Security Deposit and Effective Security Deposit, you authorize us to deduct all or part of this amount to cover any verified Damage caused to the Accommodation.
In the event of disagreement, a Dispute may be opened for amicable resolution.
Withdrawing the Security Deposit or Effective Security Deposit does not waive our right to pursue you for any remaining amount not covered by the deposit and for all direct or indirect consequences related to the Damage caused to the Accommodation.
Failure to secure a deposit due to any failure or issue does not constitute a waiver of the amounts owed in the event of breach of these Terms nor of their collection.
In the event of an amount due resulting in forced recovery under these Terms, you will be required to cover all incurred expenses, including our recovery fees, legal and documentation costs, late fees, and other related charges.
The OIQIA Traveler app guides you to your place of stay, allows access without an appointment or key handover, enables you to perform your own Check-In, and provides all necessary information for your stay.
The app is considered the contractual communication channel between you and us, unless we accept an alternative communication method.
As a Client, you agree to download, use, and communicate via the OIQIA Traveler app throughout the duration of your stay.
You have access to assistance 365 days a year, from 9:00 a.m. to 10:00 p.m. Through OIQIA support, you can instantly communicate with traveler assistance to report any Incident, extend, modify, or transfer your Reservations. The support team can assist you in case of health issues, safety concerns, assault, or any matter related to your stay.
We recommend using the app to complete your Check-Out at the end of your stay.
Please ensure you have enabled OIQIA notifications so you can receive communications from support and all important information related to your experience.
Please note that all personal information you provide on the OIQIA Platform or via the OIQIA Traveler app is processed in accordance with OIQIA’s Privacy and GDPR Policy, and no data will be shared with third parties. All data is stored in a secure and reliable system.
You acknowledge that your Reservation does not constitute a residential lease under the Hoguet Law and that the Accommodation can never become your principal residence. The occupancy of the Accommodation is a limited authorization granted by the Host, allowing you to enter, occupy, and peacefully enjoy the Accommodation during your stay, during which the Host retains the right to repossess the premises.
You agree not to use the Accommodation for any purposes other than temporary tourism, and specifically not for commercial or illegal purposes.
You are required to comply with the rules of the Accommodation and those of the building or residence where the Accommodation is located, as well as specific rules outlined in the OIQIA Traveler app, particularly in the “house rules” section.
This includes prohibitions such as parties, gatherings exceeding the Accommodation capacity (unless previously authorized by the Host), and smoking—this list is not exhaustive.
You also agree to use the Accommodation, its facilities, and equipment with care. In case of an accidental Incident for which you are responsible, you must immediately report it via the messaging section of the OIQIA Traveler app, and we will take it into account.
You agree to vacate the Accommodation no later than the checkout time specified in your Reservation, or at another time mutually agreed upon with us. If you exceed the agreed time without our permission, you will no longer be authorized to remain in the Accommodation, and OIQIA reserves the right to legally remove you from the premises.
In the case of an unauthorized stay extension, you agree to pay, upon request, a penalty for every 24-hour period (whether full or partial) of overstay, equal to twice the nightly rate (including cleaning fees and Tourist Taxes). This penalty also covers all resulting expenses, Taxes, and legal costs incurred by OIQIA to proceed with your eviction.
If the overstay has no impact on following Reservations, the penalty may be limited to the actual extra costs incurred by OIQIA.
If you exceed your intended stay duration, you authorize OIQIA to charge these additional costs against the Security Deposit.
We provide an Accommodation that matches the Reservation, in a clean and organized state as shown in the listing photos, with working equipment and in sanitary condition, free of dust or signs of previous occupants.
If this is not the case, and you observe a condition issue or Incident, the OIQIA Traveler app provides a Check-In feature that allows you to report any Incident or unsatisfactory Accommodation condition upon arrival, including adding photos and videos to support your claim. OIQIA commits to responding to all reports within 3 hours.
This protects you from liability if we later identify Incidents or Damage at Check-Out that you previously reported.
The Accommodation, its cleanliness, all furniture, equipment, linens, and contents must be returned in the same condition as delivered.
If upon departure, we find this is not the case, we will charge you for all costs required to restore the Accommodation, including additional cleaning, replacing damaged or missing furniture or equipment, and stained or damaged linens. These restoration costs will include administrative and travel fees, as well as any related consequential charges.
If necessary, we will apply the terms set forth in section 9. SECURITY DEPOSIT – COLLECTION.
We are committed to providing you with an Accommodation that matches your Reservation, clean and tidy as shown in the listing photos, with fully functional equipment and in pristine sanitary condition, free of dust or signs of previous Travelers.
If you notice any issues with the condition of the Accommodation or encounter an Incident, you may immediately use the Check-In feature available in the OIQIA Traveler app to report any Incident or unsatisfactory condition. You may also upload photos or videos to support your claim. OIQIA commits to responding to all reports within 3 hours.
If you report any Incident or Damage, you will be protected from any claims against you at the time of Check-Out, provided that your reports were properly submitted.
You are responsible for your own actions and omissions, as well as for those of any person you invite into the Accommodation, or to whom you grant access, excluding OIQIA personnel.
The Accommodation, including its condition, cleanliness, furniture, equipment, linens, and all its contents, must be returned in the same condition in which you received it upon arrival. If, at the time of your departure, we determine that this was not respected, you will be charged for the costs necessary to restore the Accommodation, including any additional cleaning, replacement of damaged or missing items, and laundering or replacement of damaged or stained linens. These charges will also include administrative and travel fees, as well as any other related costs incurred due to restoration.
If these rules are not followed by you, your guests, or any accompanying persons, we will apply the provisions outlined in section 9. SECURITY DEPOSIT – COLLECTION.
To the fullest extent permitted by applicable law, OIQIA, its directors, employees, partners, agents, suppliers, affiliates, and the Host shall not be liable to you or any other person for any indirect, consequential, special, incidental, punitive, or exemplary Damage resulting from the use of the Service or any content, product, or Service available through the Service. This includes, without limitation, any Damage arising from delay or inability to use the Service, any content, product, or Service accessed through the Service, any information obtained through the Service, or any materials you may transmit through the Service. This limitation applies regardless of the legal theory invoked (contract, tort, strict liability, or otherwise), even if OIQIA has been advised of the possibility of such Damages.
Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential Damages, so these limitations may not apply in your case. To the extent that applicable law does not permit OIQIA to limit its liability, OIQIA’s liability will be limited to the maximum extent permitted by law.
Additionally, OIQIA disclaims all responsibility in the event of theft or damage to your personal belongings, even if a safe is provided in the Accommodation. We strongly advise against leaving jewelry or valuable items in the Accommodation while you are away.
Our Service may contain links to third-party websites or Services that are not owned or controlled by OIQIA. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or Services. You acknowledge and agree that OIQIA shall not be responsible or liable, directly or indirectly, for any Damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, product, or Service available on or through any such websites or Services.
We strongly recommend that you review the terms and privacy policies of any third-party websites or Services you visit.
We strongly recommend that you obtain a valid certificate of insurance covering your civil liability in case of an incident occurring in the Accommodation, for which you may be held responsible.
We also recommend that you purchase travel insurance, including coverage for cancellations, accidents, and lost luggage, to protect yourself during your stay.
Items forgotten and found in the Accommodation are stored free of charge and returned to Travelers. To have your forgotten items shipped, you must provide a precise description of the item and a prepaid shipping label. The shipment will be made as soon as possible after receipt of this information.
Any Dispute arising from the use of the Accommodation will be governed by the General Terms and Conditions of the Platform used for the Reservation.
Disputes resulting from a Reservation made on the OIQIA Platform are to be handled by submitting a claim to serviceclient@oiqia.net.
If the response is not received or is unsatisfactory, and after following the procedure outlined in Article L. 211-3 of the French Consumer Code, the Client has the right to contact a consumer mediator to seek amicable resolution of the Dispute with the company, represented by ANM Médiation, 62 rue TIQUETONNE, 75002 Paris (http://www.anm-mediation.com).
The procedures for this mediation are governed by Articles L. 611-1 et seq. and R. 612-1 et seq. of the French Consumer Code.
For the execution of these Terms and any resulting matters, the Host elects domicile at the address of OIQIA's registered office, and the Client at their personal home address.
If any clause of these Terms is declared null, invalid, or unenforceable by a competent authority or due to a change in regulation, such a clause will not affect the validity of the other provisions, which will remain fully enforceable.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
The provisions of this Agreement are governed by the rules and applicable European Law related to the online sale of lodging services.
By using our Services, you will be invited to leave a review and rate your experience. The collected data is important for improving our Services, external communication, and informing our Client community. You authorize us to publish your comments and ratings on all available communication channels. If you do not wish your name or review to be published, please consult OIQIA’s Privacy and GDPR Policy.
By booking an OIQIA Accommodation, you, the Client or Traveler, authorize us to collect all your personal information and all information related to the execution of this Agreement, for the purposes of fulfilling its objective, in accordance with OIQIA’s Privacy and GDPR Policy.
Please refer to this policy to take the necessary steps concerning the processing of your personal data.