The autonomous arrival of the traveller, we have mentioned it in several articles, is the most suitable solution for optimized logistics management, to offer time flexibility to travelers. And to make life easier in case of multiple management of apartments. However, there are still many misconceptions or beliefs about this issue. Why? Quite simply, because in France, this is gradually becoming part of the mores of a society that is very attached to its internationally recognized hotel values. And what we know little or nothing about gives rise to many fears.
In this third episode of our miniseries on the autonomous arrival of the traveller, we decided to tackle the thorny issue of animals for short term rentals. The idea to write on the subject came up when I came across A recent Washington Post article. Indeed, the Airbnb interview once again insists on latest trends in short-term rentals. And in particular, the extension of stays. The need to recreate a home and... the inclusion of pets in the trip! Whether for emotional and/or financial reasons.
If Airbnb significantly encourages the arrival of animals, following the latest statements from its travelers, is it really a good idea for short-term rentals? In other words, what is the risk of accepting animals versus refusing them? OIQIA shares with you its thoughts on the subject. And in particular, in the context of an autonomous arrival where no one physically will verify the presence of this possible additional occupant.
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Airbnb and other rental platforms can only note the relentless fight that big cities are fighting to limit their development. Like any business, it therefore needs to diversify and look for new financial levers in order to continue. Thus, the platform decided to encourage short-term rentals in rural areas, where town halls are more neutral with regard to this new activity. Then came the question of pets.
The platform displays numerous ads where the ban on these is erected at the same level as that of parties and events. And in the face of its latest trend study, Airbnb quickly became aware of a gap between the supply and the new demand of its travelers. Indeed, on the one hand, a large (unencrypted) number of ads prohibit them and on the other hand, more and more travelers indicate that they want to stay with their pets.
In short-term rentals, what the host fears the most is the deterioration of his property. Even more so, when compensation for its harm is not ensured due to the policies of certain platforms. We love pets, we cherish them, we find them wonderful. But it must be admitted that they can also damage, dirty or even destroy the place where they are.
The perceived risk is the risk that the owner expects in his home and the fear of an irreversible or financially damaging situation. How to reassure the host? Of course, Airbnb has looked into the matter. Because fear is indeed a barrier to entry for the objective that the platform wants to achieve: to expand the number of “pet-friendly” accommodations, or in other words, welcoming animals in the near future.
We will not enter into the debate on so-called emotional/psychiatric support animals, in particular accepted in the cabin, exceptionally, during air travel. Because in this specific case, even if the rental platforms have not clearly addressed the subject, it will certainly be difficult for a host to refuse the traveler who raises such a medical reason.
As Airbnb has said time and again, families are increasingly traveling with their pets. The platform has fully understood the problem of perceived risk and above all, of the real risk of deterioration. Because an animal has no conscience. In other words, degradation is not voluntary. We could mention an animal education problem but let's not go that far. So, is the real risk of degradation linked to an animal as important as that associated with a young adult party-goer? Has kids?
We can legitimately ask ourselves this question. So, at the end of the day, isn't the risk the same at the end of the day? Because let's not forget that each ban imposed is a decrease in your potential target of travelers. Certainly, it's best to avoid cats with fabric sofas. And dogs with fragile knick-knacks. But here too, a child can degrade just as much without doing it on purpose. And any parent knows it well, with the latter, anything can happen: stained fabric, broken dishes, damaged furniture... So, do we have to point the finger at pets? More than children or adults without discomfort?
If the traveller arrives independently, isn't there a greater risk that a traveller will come incognito with their pet? We will answer, As for prostitution, that of course this is possible. With a face-to-face welcome as well. All you have to do is bring it into the room once the caretaker or host has left. Nothing protects 100% of the presence of an animal during a stay.
On the other hand, it may be interesting to include a supplement in your house rules in case of animal presence in order to take into account additional cleaning costs. And the perceived risk of its presence in your home. This allows you to take advantage of a wider clientele, especially if you have a house with land. Or that you live in a rural area. Or even, if you are looking for a solution to rent more during the off-season. Without, of course, omitting to remind the traveller of the basic rules of hygiene concerning pets. (As the saying goes, repetition fixes the concept).
Thus, we repeat again, autonomous arrival will favor nothing more and nothing less than incognito animals. A bad traveller will always be a bad traveller. On the other hand, in the event of a flagrant offense, do not hesitate to reframe and crack down financially. A win-win relationship is based on mutual trust between host and traveller. Let's also not forget that by paying for the rental, the traveller has agreed to a contract that clearly stipulates the rental rules. It is up to him to respect it!
Airbnb announces it unambiguously: this year, in the top 3 favorite searches of travelers (hear “filter used on the platform”), is permission to bring your animals. Faced with this expressed need, the response of the platform, which is very inclined to pamper its travelers, is the creation of Aircover, insurance at no cost to the host. His promise? $1 million in damage protection and $1 million in liability, including loss of income and strengthened housekeeping.
With in addition, a promise of quick compensation. Good news when you know what an obstacle course it can be to file a claim with the platform's host guarantee. So, the message from Airbnb is strong: don't miss out on these numerous bookings today! Be selected by travelers within the platform!
Under no circumstances do we advise you to accept pets. On the other hand, it seems important to us to note the importance of this new segment of travelers. And that by refusing pets, you are depriving yourself of additional reservations. Especially during the low season when rentals are rarer. Moreover, at this stage of the launch of Aircover insurance, it is impossible to say with certainty whether it is working well and quickly.
Do not hesitate to share with us your experience with animals: good or bad! Maybe you also have tips that you want to share with the OIQIA community!
See you soon for the next episode of mini-series on the autonomous arrival of the traveller...
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