The traveller mobile application was used for the first time in a Miami hotel in April 2021, according to Echo Touristique, which announced it with great fanfare. In this case, the Miami Beach Kayak. Indeed, the latter will serve as a laboratory to test the Kayak application called backend, allowing the following functionalities:

• Autonomous registration (check-in)
• Opening doors
• Order food to be delivered to your room

It is understood that the most renowned hotel chains, such as Hilton and Marriott, also use this type of application. Therefore, if such leaders in terms of service quality and hospitality use it, it suggests that the movement is under way. In conclusion, we are gradually moving to Hospitality 2.0. Follow the guide.

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The “OIQIA Traveler & Free Access” Traveler Mobile Application: an Innovative Short-Term Rental Application

OIQIA, the first digital concierge service, has already designed its traveller application. In addition, it has integrated more features than Backend in order to revolutionize the customer experience in short-term rentals. Indeed, the OIQIA Traveler & Free Access application will not only allow you to open the door but also to consult various documents. Such as the house rules, the welcome booklet, etc. Finally, the traveller will check in independently. In addition, he will be able to ask questions to his Qboy virtual assistant (chatbot) if necessary.

In a second step, additional services will be offered to him but shhh... It is still under development.

In conclusion

As the Echo Touristique article so accurately states, quoting the Wall Street Journal,“the digitalization of hospitality is a fundamental trend that the health crisis will accelerate”. In addition, contactlessness favors barrier gestures and whether we like it or not, the social codes that we accepted as a norm are evolving towards the respect of social distance. Because establishments also seek to avoid questions of responsibility in terms of health: maintaining the rules of hospitality, while maintaining the health of all. VIf you want to know more about autonomous entry, read our article here. To find out more about digital concierge 2.0, read our article here. VIf you want to know more about smart locks, read our article here.‍