The autonomous arrival of the traveller, we have mentioned it in several articles, is the most suitable solution for optimized logistics management, to offer time flexibility to travelers. And to make life easier in case of multiple management of apartments. However, there are still many misconceptions or beliefs about this issue. Why? Quite simply, because in France, this is gradually becoming part of the mores of a society that is very attached to its internationally recognized hotel values. And what we know little or nothing about gives rise to many fears.
In this first episode of our miniseries on the autonomous arrival of the traveller, we decided to address the issue of the current situation. We are well aware of how it works during a traditional lease. But what about vacation rentals? All the more, in Autonomous arrival of the traveller ? You have legitimate questions about how to trust this mode of operation. Understandable. And OIQIA is there to provide you with answers.
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From the writing of your announcement to the autonomous entry of your guests to cleaning your home, we take care of everything!
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Lulled by our experience in classic rentals, we have retained the importance of the contradictory, the written word and the proof. While keeping in mind a few clashes with lessors, either concerning the concept of condition (good condition or condition of use...) or the difference between normal wear and tear and deterioration... In short, we have kept in mind the importance of writing our inventory well to protect our liability or to be able to engage that of the tenant.
In seasonal rentals, the inventory is not mandatory. If no inventory is established, the accommodation is presumed to be delivered in good condition (according to article 1731 of the Civil Code). So, it really protects the traveller. However, even though it is not mandatory, it is strongly recommended that you write one. Because in the event of a conflict, negotiation will make it possible to rely on written evidence.
We strongly emphasize that in the absence of an inventory, this may be harmful to the traveller who would be held responsible for any damage, breakage or theft of equipment or furniture. It will be up to him, if necessary, to provide proof of his non-responsibility, which is difficult in the absence of writing.
In addition, the inventory can be carried out at two crossing points: at the arrival and at the exit. Even in the absence of an entry inventory, it is also strongly recommended to carry out one at the exit, i.e. at the departure of the traveller.
When an inventory at the entrance has been carried out, a comparison will be made at the exit. The lessor may have any damage, theft or breakage recorded. For his part, the tenant will seek to protect himself against any repair claim that he considers not to be his fault.
The inventory will make it possible to note any theft, damage or breakage during the stay. In the absence of an entry inventory, the apartment is deemed to be rented in good condition. In fact, it can be difficult for the traveller to prove that this is not his fault in the event of deterioration.
In the event of damage, breakage or theft, with adequate evidence, the lessor may use the security deposit (if existing prior to the rental) in order to obtain repair. Of course, if the condition of entry and exit is the same, then this deposit will be returned to the tenant.
In terms ofThe autonomous arrival of the traveller, since there is no natural person to establish this inventory, is it also valid? Without any fuss, we'll tell you that there's nothing like staying for a good hour (at least! depending on the area...) in the apartment to count small equipment (forks, ladles, spoons...). Look at every last detail of the equipment and furniture. But is it useful for short-term rentals? Remember that in terms of traditional leases, the inventory is invoiced. And time is money.
Since the inventory mainly protects the traveller, it is up to him to send any complaint concerning the condition of the accommodation to the landlord. At OIQIA, we have set up within the application OIQIA Traveler a check-in allowing the traveller to establish an inventory. And that, via writing. A letter equivalent to signature and photos (if necessary) in order to let us know what he thinks is important. The check-out will allow an inventory of the places to go out in the same spirit. It is up to the traveller to report any damage or breakage.
Again, written proof is more than recommended to prove what you say. You can ask the traveller to fill out a written form and then send a photo of the copy to the lessor. From scanning a QR code to fill in the inventory... At OIQIA, we love innovation and we have included everything in the application to make it simple, effective and convincing. Because we keep track of everything. And when in addition, there is a connected lock on the door, we have a summary of the entrances and exits into the home.
As we often say, a bad traveller, a hassle, in bad faith... will be difficult to manage. It is impossible to completely protect yourself from it, despite all the precautions taken. Humans are always full of surprises. And the amazing teddy bear on arrival can sometimes prove to be a real tyrant on the way out.
Whether the inventory is made during a physical reception or during a Autonomous arrival of the traveller, a disagreement over the state of affairs will lead to a conflict as to the accountability of the fault. Only a bailiff will be able to come and see the deterioration (the costs are shared between the traveller and the lessor). Then, you will have to take steps (with the platform, your insurance and/or the competent authorities to file a complaint) if you want to complete the process.
Finally, know that a bad traveller will have a tendency, Autonomous arrival or not, to decamp the premises before the exit inventory. It is up to you to assess whether it is worth taking legal action. In fact, you will have to assess both the time and the money you are going to invest in it versus the amount you are claiming. Finally, it is up to each donor to establish the strategy that seems appropriate and with which they are at peace. In relation to his expectations and his wallet.
The inventory, whether done during a face-to-face reception or a Autonomous arrival, is highly recommended at the entrance and exit. The real issue concerns the conflict over the accountability of the fault when there is damage, breakage or theft. In the event of a security deposit, the lessor may deduct the necessary amount from the proof of invoice or estimate. It is then up to the traveller to prove his non-responsibility.
Thus, a conflict of this type will never be easy to resolve. Indeed, it is important to take out an insurance policy for damage during your short-term rental activity. You can also try to activate the civil liability of the traveller if the traveller agrees to provide you with his vacation rental insurance certificate.
Ultimately, short-term rental is the provision of a property, in order to make it profitable. But which is also at risk of being damaged. A lessor faced with this must have a clear strategy in mind. How much will he start fighting for compensation? You think that The autonomous arrival of the traveller Is it synonymous with too much trust in the traveller? We will respond that our inventory is written and accepted by the traveller who is responsible for them. Wanting to protect yourself from everything is finally fleeing the inevitable. One day or another your apartment will suffer a small or large deterioration. You will fight to a certain extent for redress. In the meantime, self-arrival has saved you money and time. And as a good manager, think about replacing small equipment regularly. It's part of the short-term rental game.
See you soon for the next episode of mini-series on the autonomous arrival of the traveller...
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