After Kayaking in Miami, the Accor Group announces the upcoming opening, in May 2021, of its 1st 100% digital hotel. In other words, technology that is used throughout the customer journey. The objective is to simplify the customer experience, using digital tools, while maintaining the human dimension. Because it is essential in a service business.
Taking its announcement further, Accor expresses its desire to provide its entire hotel fleet with developed digital tools, promoting autonomous customer access to all services. Of course, the pandemic favors this expansion, with digitalization being particularly adapted to the rules of physical distance.
If you realize right now that you will have neither the time nor the energy to take care of your short-term rental property, OIQIA offers you to manage it from A to Z, for you.
From the writing of your announcement to the autonomous entry of your guests to cleaning your home, we take care of everything!
To find out more or to contact us simply click here: I discover OIQIA
This promise characterizes the reinvented customer experience. Indeed, as we have seen in previous articles, hospitality 2.0 is in progress. Neither the hotel industry nor the short-term rental business will be able to escape it.
Carla Milovanov, SVP Customer Technology Service, puts it very accurately: “Customers are increasingly looking for a contactless travel experience.” From then on, the use of digital tools will be facilitated. By developing technology adapted to contactless and self-care right from the start, OIQIA was not wrong: the customer experience is being reinvented and technology will be a major part of hospitality 2.0.
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